June 2008-Present Dick's Sporting Goods, Orland Park, IL Oversee the daily operations of the Pro Shop including Golf club services, Fittings, and private lessons Named Defender of the month for August 2008 Increased golf equipment sales for the primary golf season by 38%, and club services by 75% to last year during the first three months of employment. Increases in each area of sales and customer services due to well trained golf staff in the areas of product knowledge, and customer friendliness. Quickly becoming the dominant Golf Shop in the Orland Park area May 2006-June 2008 Golf Club Technician/Community Commitment Captain/ FACE Leader Dick's Sporting Goods, Lombard, IL Responsible for all club repair and maintenance for club services program, which started in February of 2007. Named employee of the month in August 2006 and November 2007 for outstanding sales and customer service. Track record of excellent sales and customer service by being the #1 golf shop in Chicago. Became the Community Commitment Captain in January of 2008 where I worked to increase awareness for the company's community marketing programs by finding and working with local sports and youth programs. Helped initiate the FACE leader program in February 2008 with the purpose of raising the overall customer service level of all employees by training them in the Dick's Sporting Goods excellent customer service culture.